Microsoft Outlook training: inbox under control, calendar fully optimised
Practical in-company training in which your team learns to manage email efficiently, organise the calendar smartly and collaborate effectively via Outlook. From basic use to advanced rules, tasks and calendar delegation. Tailored to your organisation.
Two levels, always custom-built
Choose the level that suits your team, or let us design a custom programme. Industry-specific tracks for secretaries, managers, customer service and sales are also available.
Exploring Outlook
Build a solid foundation in Outlook.
- The ribbon, navigation pane and views
- Personal settings and email signature
- Reading, composing and sending email
- Adding and opening attachments
- Understanding folder structure and mailboxes
Organising email
Create and maintain a clear inbox.
- Creating folders and moving emails
- Using categories and colour codes
- Flagging emails and setting follow-ups
- Searching email and attachments
- Recognising spam and reporting emails
Calendar & appointments
Set up and use the calendar effectively.
- Creating and editing appointments
- Sending and responding to meeting requests
- Calendar views: day, week, month
- Setting up recurring appointments
- Configuring reminders and notifications
Tasks & contacts
Track tasks and manage contacts.
- Creating tasks and setting priorities
- Linking tasks to emails and appointments
- Adding and editing contacts
- Contact groups and distribution lists
- Searching the address book
Rules & automation
Automatically sort and process your email flow.
- Creating rules based on sender, subject or keyword
- Automatically moving, forwarding or flagging
- Quick steps for recurring actions
- Setting up and customising out-of-office replies
- Testing and managing rules
Advanced email management
Process large volumes of email efficiently.
- Creating search folders for dynamic overviews
- Cleaning up the inbox with the Clean Up feature
- Archiving and setting up auto-archiving
- Managing email threads and conversations
- Blocking and managing unwanted senders
Advanced calendar
Manage multiple calendars and collaboration.
- Creating multiple calendars and colour-coding
- Sharing calendars with colleagues
- Setting access rights for your calendar
- Using meeting rooms and resource calendars
- Sending meeting requests with voting buttons
Collaboration & integration
Collaborate seamlessly within Microsoft 365.
- Integration with Microsoft Teams for chats and meetings
- Opening and managing shared mailboxes
- Synchronising contacts with Teams and SharePoint
- Saving emails to SharePoint or OneDrive
- Synchronising tasks with Microsoft To Do
In addition to the standard levels, we offer custom programmes for specific job roles and industries. Each programme is fully tailored to the daily email and calendar workflows of your team.
Outlook for Secretaries & Assistants
Professionally manage the calendar and inbox of executives.
- Managing and monitoring multiple people's calendars
- Planning and responding to meeting requests on behalf of others
- Setting up shared mailboxes and delegation
- Prioritising a busy inbox
- Creating templates for frequently used emails
Outlook for Management & Leadership
Work efficiently with a full calendar and high email volume.
- Inbox zero: GTD methodology in Outlook
- Delegating calendar and managing access rights
- Making quick decisions with voting buttons and tasks
- Setting up Focused Inbox and prioritisation
- Processing reports and emails quickly with quick steps
Outlook for Customer Service & Service Desk
Handle high email volumes quickly and professionally.
- Rules for automatic assignment and prioritisation
- Quick reply templates for frequently asked questions
- Managing a shared mailbox with multiple staff
- Creating follow-up tasks from customer emails
- SLA monitoring via categories and flags
Outlook for Sales & Account Management
Streamline client communication and follow-up.
- Contact management and linking client information
- Setting follow-up tasks and reminders
- Email templates for quotes and follow-ups
- Optimising calendar for client visits
- Mail merge for personalised client emails
Why choose this Outlook training?
No generic content — a training that matches how your team actually works with email and calendar every day.
Directly applicable
You practise with recognisable situations from your own work environment. Your own inbox, folder structure and calendar workflows form the basis of the training.
100% tailored
In a preliminary conversation, we map your job role, email volume and knowledge level. The training is fully adapted to this.
15 years of valued training
Mellaart Trainingen has been delivering training for over 15 years, consistently valued by participants. Expect a trainer who makes a real difference.
Your own workflow at the centre
We incorporate your existing folder structure, email templates and workflow into the training. Your team works directly with scenarios they recognise.
Online or on-site
The training is available at your own location or fully online via Microsoft Teams. Both formats are equally interactive and practical.
Follow-up support included
After the training, every participant receives a comprehensive summary and exercise files. For any questions, you can always contact the trainer.
Is the Outlook training right for you?
Whether you manage a full inbox, coordinate calendars or follow up with clients — we have a programme that matches your level and role.
Secretaries & assistants
Manage the calendar and inbox of executives like a professional. Delegation, meeting planning and prioritisation without stress.
Managers & leaders
Keep control of your inbox and calendar. Delegate tasks, work with priorities and make quick decisions via streamlined email workflows.
Teams & departments
Collaborate from shared mailboxes and calendars. Streamline communication within your team and ensure a consistent email approach.
Customer service & service desk
Process large volumes of customer emails quickly and professionally. Templates, rules and shared mailboxes ensure consistent handling.
Sales & account managers
Keep client communication organised and never miss a follow-up. Tasks, reminders and templates keep your pipeline on track.
All office professionals
From employee to director: everyone who uses Outlook daily benefits from more clarity, less stress and better collaboration.
Everything you need to know
Approach
The training combines short theory moments with extensive hands-on exercises. We use recognisable situations from your own work environment — your own inbox, folder structure and calendar workflows — so you can apply what you've learnt that same day.
Levels
We offer two levels: Beginner and Intermediate, plus industry-specific programmes for secretaries, managers, customer service and sales. In the preliminary conversation, we determine together which programme fits best. Does your team have mixed levels? No problem: we create a programme that is relevant for everyone.
Custom-built
Almost every Outlook training we deliver is custom-built. We combine topics from different levels into one training that exactly matches the daily practice of your team. Think: inbox zero for busy managers, advanced calendar management for secretaries, or email templates and rules for customer service teams. Your own workflows and working methods are used as training material.
Outlook version
We train in the latest version of Microsoft Outlook (Microsoft 365) by default. Does your organisation use an older version? No problem: we adapt the training accordingly and indicate which features are version-specific.
Materials & follow-up
After the training, every participant receives a comprehensive summary with examples and exercises. For questions after the training, you can always contact the trainer.
From request to result
Every Outlook training is carefully prepared and tailored to your organisation.
Getting to know you
A brief conversation to understand your needs, target group, industry and current Outlook level. Informal, no obligations.
Create custom training
We design a programme with examples and exercises from your own work environment and email workflows.
Deliver training
Interactive, practical and lively. Online or on-site. Directly applicable tips and techniques.
Follow-up support
Summary, exercise files and opportunity for follow-up. So the learning sticks.
What participants say
"I finally understand how to set up rules. My inbox is organised now and I no longer waste time on emails that don't matter. Hugely time-saving."
"The calendar delegation module was exactly what I needed. My assistant now manages my calendar professionally and we work together perfectly through Outlook."
"As a customer service team, we process hundreds of emails a day. The quick steps and templates we created in the training — we use them every single day."
Everything about the Microsoft Outlook training
We offer four levels: Beginner, Intermediate, Expert and Industry-specific. Industry-specific programmes are available for Secretaries & Assistants, Management & Leadership, Customer Service & Service Desk and Sales & Account Management. In the preliminary conversation, we determine together which programme fits best for your team.
No prior knowledge is needed for the beginner training. For the intermediate training, basic Outlook knowledge is helpful. For the expert training, experience with rules, calendar delegation and advanced settings is useful. We always assess the knowledge level in the preliminary conversation and adapt the programme accordingly.
A standard Outlook training lasts one day. A half day or a multi-day programme is also possible. We adapt the duration to your needs and the programme to be covered.
We train in the latest version of Microsoft Outlook (Microsoft 365) by default. Does your organisation use an older version? No problem: we adapt the training accordingly and indicate which features are version-specific.
Absolutely. Almost every training is custom-built. We combine topics from different levels into one training that exactly matches your daily practice. Think inbox zero for managers, shared mailboxes for customer service, or calendar delegation for secretaries. Your own workflows are used as training material.
Yes, all our Outlook training courses are available in-company, at your location or online. We fully customise the content, examples and exercises to your organisation, industry and job role.
Certainly. Outlook combined with Microsoft Teams (collaboration), Power Automate (automation) or Microsoft 365 Copilot (AI support for email and calendar)? We would be happy to create a custom programme combining multiple applications.
Yes, every participant receives a certificate of attendance from Mellaart Trainingen after the training.
A half-day training can focus on one specific theme, such as email management only (rules, folders, quick steps) or calendar management only (delegation, meeting planning, shared calendars). A full day combines both and offers more practice time. We determine the best format for your situation together.
Book the Microsoft Outlook training for your team
Fill in the form on our contact page or call us directly. We will contact you within two business days to discuss your needs. No obligation.