Claude Training: practical AI skills for your organisation
Your team learns to use Claude purposefully and responsibly in day-to-day work. Exercises use your own scenarios and cover the features your team sees in the app:
A repeatable way to work with Claude
Participants practise their own tasks and agree how to review and handle results responsibly.
Five programmes for different levels and roles
During the intake, we select topics that fit your team, available Claude plans and intended applications. Features vary by plan and may be disabled by an administrator. Content last reviewed: July 2026.
Getting started with Claude and the terminology
Explore the interface and learn the vocabulary you will encounter everywhere.
- How a language model produces answers, and why it can get things wrong
- Core concepts: prompt, token, context window and knowledge cut-off
- Recognising hallucinations and how Claude differs from a search engine
- Claude on the web, in the desktop app and on mobile
Models, modes and plans
Learn which choices shape the answer and what your plan makes possible.
- Fable, Opus, Sonnet and Haiku: when to choose which model
- Extended thinking: letting Claude reason longer on harder questions
- Using styles and voice mode
- Comparing Free, Pro, Max, Team and Enterprise
Writing clear prompts
Learn to define the purpose, context, source material and quality criteria for a task.
- Set the objective, audience and role
- Add relevant context and source material
- Specify format, length and quality requirements
- Review, follow up and refine
Chats, files and Research
Bring structure to your work and retrieve current information with proper sourcing.
- Organise, rename and retrieve chats
- Upload documents, PDFs and images and have them summarised
- Use Research and web search for current information with sources
- Memory: what Claude retains and how you manage it
Projects, Artifacts and documents
Build emails, reports and overviews in a consistent environment and produce usable files.
- Set up a Project with project instructions and project knowledge
- Artifacts: results you review and edit alongside the conversation
- Have Word, Excel and PowerPoint files created for you
- A look ahead: Skills, Cowork, connectors and Claude Code
Working safely and carefully
Learn to recognise risks and make deliberate choices about data and output.
- Classify confidential information
- Privacy, GDPR and account settings
- Recognise factual errors and fabricated information
- Check sources, calculations and conclusions
Prompt techniques and extended thinking
From ad-hoc questions to a systematic approach with verifiable results.
- Make objectives, context and constraints explicit
- Add source material and good examples
- Use extended thinking for multi-step problems
- Test assumptions and refine results iteratively
Projects, Research and memory
Organise recurring work and research in a consistent environment, for yourself and your team.
- Create Projects and project instructions for recurring tasks
- Add documents as project knowledge and keep them current
- Use Research on paid plans when web search is enabled
- Open sources and manage memory and privacy settings
Writing, Artifacts and Claude Design
Use Claude as a writing and design partner, with results you can use directly.
- Build long texts in multiple steps and maintain tone of voice
- Reports, briefing notes and presentation texts, including multilingual
- Build Artifacts and share them publicly or within the organisation with care
- Claude Design: presentations, one-pagers and prototypes in your own brand style
Claude in Office and the browser
Use Claude inside the applications your team already works in, rather than in a separate window.
- Claude for Microsoft 365: the add-ins for Excel, Word, PowerPoint and Outlook
- Hand work over between apps, for example from analysis in Excel to a deck
- Claude for Chrome: retrieve information and prepare actions in the browser
- Use connectors (MCP) with proper review and set permissions per source
Skills, Cowork and Claude Code
Capture recurring work and delegate multi-step tasks to Claude in a controlled way, including in your own folders.
- Set up your own Skills and prompt templates for recurring work
- Cowork: plan, monitor and redirect tasks where needed
- Claude Code in the desktop app: connect a folder and work in your own files
- Analyse PDF, CSV and Excel files using code execution
Responsible use across the organisation
Stay in control and turn safe use into clear working agreements.
- Restrict permissions and review actions before execution
- Recognise prompt injection and untrusted external content
- Define AI policy, ownership and data classification
- Organise adoption, human oversight and quality agreements
Content creation with Claude
Use Claude to prepare texts and communication materials.
- Capture tone of voice and style guidance in project instructions
- Set up a Project per campaign or brand with source material
- Draft and rewrite blogs, web copy and ad texts
- Develop and assess variants for different audiences
Press releases and campaign copy
Prepare and sharpen professional communications.
- Use Research for facts, figures and source references
- Structure press releases and sharpen key messages
- Develop campaign concepts in multiple directions
- Check sources and claims before publication
SEO and online content
Use Claude to prepare useful, findable content.
- Explore search intent and content topics with Research
- Validate search volumes and competition in an SEO tool
- Draft clear web copy, titles and meta descriptions
- Build an editorial calendar as an Artifact or file
Social media and internal communications
From social posts to newsletters and intranet content.
- Capture fixed formats in a Skill or prompt template
- Prepare series of posts and newsletters in a Project
- Word difficult messages carefully and have them reviewed
- Add earlier content and check for consistency
Recruitment and selection
Use Claude for preparatory writing. Claude does not rank candidates and employment decisions remain with people.
- Draft clear and inclusive job adverts with fixed project instructions
- Improve role descriptions based on uploaded documents
- Prepare structured interview questions
- Assess bias, privacy and possible AI Act obligations
Onboarding and communications
Getting new employees up to speed better and faster.
- Set up an onboarding Project with handbooks as project knowledge
- Have manuals and work instructions simplified
- Draft FAQ documents and welcome emails
- Have work instructions produced as Word or PDF files
HR documents and policy
More efficient drafting of policies, schemes and procedures.
- Add schemes and procedures as PDFs and have them summarised
- Prepare appraisal conversations with discussion guides
- Have evaluation forms and templates produced as files
- Align memory and privacy settings with sensitive information
Learning and development
Claude as a learning assistant and training support tool.
- Have training materials and presentations produced as files
- Generate cases and practice materials from your own documents
- Create knowledge tests and reflection questions with a fixed Skill
- Build interactive practice materials as Artifacts
Supporting decision-making
Claude as a thinking partner for complex issues and choices.
- Use extended thinking for decisions with multiple scenarios
- Draft pro/con analyses and decision matrices
- Use Research for evidence with sources
- Write advisory texts and management summaries
Reports and presentations
Getting management information on paper faster and sharper.
- Have CSV and Excel files analysed for reports
- Have PowerPoint and Word files drafted and edited
- Set up a Project per meeting with documents as project knowledge
- Word KPI explanations and talking points
Strategic thinking with AI
Using AI for analysis, orientation and strategy development.
- Accelerate market and competitive orientation with Research
- Develop SWOT and scenario analyses with extended thinking
- Test assumptions explicitly and organise counter-arguments
- Sharpen vision and strategy documents
AI in your organisation
Leading responsible AI adoption within your team.
- Claude for Work settings, connectors and permissions in outline
- Establish working agreements for safe and responsible use
- Bring employees along in adoption and AI literacy
- Substantiate opportunities, risks and the business case
A tangible result for every participant
After the training, Claude is set up for your work and the agreements are in place.
A configured workspace
- One or more Projects with your own project instructions, set up during the training
- Memory and privacy settings configured appropriately
- Examples of Artifacts and files from your own exercises
Your own prompt library
- Prompts and templates for your own tasks, built during the training
- Fixed formats for recurring work, as a Skill where possible
- A checklist for reviewing AI output
Working agreements for safe use
- Agreements on which data does and does not go into Claude
- Guidelines for source references and human review
- An overview of settings and permissions within your plan
Reference and follow-up
- A summary of all covered features and techniques
- Proof of attendance for every participant
- You can keep asking questions after the training
Claude training built around your work
The intake, exercises and materials reflect your organisation's tasks and working agreements.
Directly applicable
Participants practise with documents, questions and processes they recognise from their work.
Tailored level
The intake covers experience, learning objectives and available accounts. We use this to shape the programme.
Experienced AI trainer
Before each session, we review Claude's available features and update examples and materials.
For teams that want to use Claude purposefully
Examples and exercises are matched to the participants' roles, experience and working environment.
Employees & teams
Learn to use Claude for writing, summarising, researching and planning. Directly applicable in your daily work, regardless of role or department.
Managers & team leads
Use Claude for better decision-making, reporting and communication. Learn how to deploy AI strategically and bring your team along in responsible AI use.
Communications & Marketing
From content creation to copywriting and social media: Claude as a creative sparring partner. Learn how to use AI without losing your own voice.
Assistants & secretaries
Use Claude to prepare emails and meetings and turn notes into clear action points.
Everything you need to know
Approach
Short explanations alternate with guided exercises in Claude. Participants work on recognisable scenarios and develop a useful set of prompts during the session.
Prior knowledge
Beginner: No prior knowledge required. Basic computer and browser experience is sufficient.
Advanced: You already have some experience with Claude and want to use the full spectrum: from Projects and Research to Claude Design, the Microsoft 365 add-ins, Skills, Cowork, Claude Code and responsible use.
Duration
Each level takes one full day: 1 day for Beginner and 1 day for Advanced. To cover the full spectrum, we schedule both days consecutively or a few weeks apart, so participants can practise in between.
Claude account & access
Participants should have access to Claude (either claude.ai or Claude within your organisation's system). For advanced topics such as connectors or the Claude API, additional technical setup may be required.
Materials & follow-up
Each participant receives a summary, practical use cases and a quick reference guide. You can contact us with questions after the training.
Customisation & combination
Claude can be combined with ChatGPT, Microsoft 365 Copilot or a session on AI policy. We include the selected topics in one proposal.
How we prepare your training
Beforehand, we agree what participants should be able to do in their work after the session.
Get to know
A short conversation to understand your wishes, target group, industry and experience level. No obligation.
Customise
We design a programme with examples and exercises from your own working environment and industry.
Deliver training
Interactive, practical and engaging. Online or on-site. Immediately applicable tips and techniques.
Follow-up
Participants receive their materials and can ask questions about the covered topics afterwards.
What participants say
"Very educational training delivered enthusiastically. Interactive, room for own case contributions and lots of helpful tips that I can get started with straight away."
"Finally I understand how to write effective prompts and how Projects help me structure my work. The training was very practical, with examples from our own situation."
"Great insights into Claude's capabilities and limitations. The trainer was flexible with different experience levels. Everyone learned something new."
All about Claude training
We offer two levels: Beginner (1 day, for those new to Claude) and Advanced (1 day, from prompt techniques and Projects to Skills, Cowork, Claude Code and responsible use). We also offer three specialisation programmes: Communications & Marketing, HR & People Management, and Management. Topics can also be combined into a tailored programme.
The training is for employees, managers, specialists, communications professionals and team leads. No AI experience is required for the beginner programme. We match the level to the participants during the intake.
Both levels take a full day: 1 day for Beginner and 1 day for Advanced. To cover the full spectrum, your team takes both days consecutively or spread out, leaving time to practise in between. Role-specific variants can be combined with a level training.
Yes. Claude Code is a dedicated module in the advanced programme. We cover Claude Code in the Claude desktop app: you connect a folder and let Claude work with your own files, reviewing proposed changes before they are applied. The focus is on office use, not on the terminal or writing software.
Yes. The advanced programme covers Claude for Microsoft 365: the add-ins for Excel, Word, PowerPoint and Outlook, where work can be handed over from one app to another, and Claude for Chrome for work in the browser. Claude Design is also covered, for presentations, one-pagers and prototypes in your own brand style. Availability depends on the plan and some parts are still in beta or research preview. During the intake we check what is available within your organisation.
Yes. During the intake, we discuss the group's experience and design a programme that remains relevant for each participant. Our trainers are experienced in guiding mixed-level groups.
Claude and ChatGPT are evolving quickly and offer overlapping features. The right choice depends on your tasks, existing systems, administration and data policies. During the intake, we can compare these factors with your working environment.
Safe use depends on the plan, settings, connected sources and information entered. Anthropic does not use content from Claude for Work, including Team and Enterprise, to train generative models unless an organisation or user explicitly opts in or submits material as feedback. Consumer accounts have different choices and settings. We cover these distinctions, data classification, access rights and output verification during the training.
Yes. We deliver the Claude training online or at your location. Content, examples and exercises are tailored to your organisation, industry and roles.
Yes. Claude can be combined with advanced writing, strategic thinking, ChatGPT or Microsoft 365 Copilot. We select the topics during the intake and include them in one proposal.
Receive a proposal for your Claude training
Tell us what your team needs to do with Claude. We respond within two working days and first discuss the content, group and preferred format.