Frameworks & Methodologies:
Scrum and ITIL the way your team works
Scrum for teams that deliver new work in short steps, ITIL for IT departments that want their service delivery to be predictable. Both courses are in-company and build on the way you already work.
Choose the training that suits your team
Two courses, each in-company and tailored to how your organisation works now. Not sure which one fits? The guide below helps.
Agile Scrum
Working in sprints with the three accountabilities from the Scrum Guide: Product Owner, Scrum Master and Developers. From theory to daily practice, with preparation for the Scrum.org PSM I exam.
ITIL Service Management
IT service delivery according to ITIL Version 5: from incident and problem management to controlled changes and continual improvement. Optionally with an exam module for ITIL Foundation (Version 5).
Scrum or ITIL: what is your question?
The two are often mentioned in the same breath, yet they answer different questions. Scrum is about how a team delivers new work. ITIL is about how an IT organisation delivers and improves existing services. Below is what each is good at, and where it stops.
Agile Scrum
Scrum suits work whose outcome is not fully fixed in advance: a new service, a website, an internal application, a campaign. The team delivers a usable result in sprints of one month or less, reviews it with the people it is meant for and adjusts the plan accordingly.
The Product Owner decides the order of the work, the Scrum Master guards the way of working and the Developers decide how the work gets done. That sounds simple. Yet a team can hold every meeting and still not be doing Scrum, as long as nobody really decides the order of the work.
Where it stops: Scrum says nothing about how you handle an outage or move a change into production. A team that mostly does recurring operational work will find that sprints feel artificial. And introducing Scrum in one team changes little while the rest of the organisation keeps making annual plans with fixed delivery dates.
Agile Scrum courseITIL Service Management
ITIL describes how an IT organisation delivers and improves its services: how a ticket comes in and gets resolved, how you find the cause of recurring outages, how a change goes live in a controlled way.
Many service desks have used words like incident, problem and change for years. The course makes sure everyone means the same thing by them, and that the agreements recorded in your ITSM tool are actually followed.
Where it stops: ITIL is a collection of practices, not a rulebook. Anyone who tries to introduce all 34 ITIL practices at once mostly ends up building forms. Start where it hurts now, usually incidents or changes, and only expand once that works.
ITIL courseScrum and ITIL in the same organisation
In many IT departments the two exist side by side: development teams working in sprints and an operations organisation working according to ITIL. The friction appears at the handover. The development team wants to ship something every sprint, while the change process expects a request submitted a week in advance and reviewed by an advisory board.
ITIL takes this into account. Change enablement distinguishes standard changes, which are pre-approved, from normal and emergency changes. A small, low-risk adjustment then does not have to follow the same route as a major migration. What counts as a standard change is something your organisation defines for itself.
If your question sits exactly on that handover, the ITIL course can be extended with a module on ITIL alongside Scrum and DevOps. If it is mainly about how the development team itself works, the Agile Scrum course is the place to start.
What the exams ask, and what the course covers
Both subjects have a recognised certificate. Taking a course is not a requirement for either. The questions do test the precise wording of the official text, and that takes focused preparation, even for people who have worked with it for years.
PSM I from Scrum.org
You take the Professional Scrum Master I exam online, at a time of your choosing. It consists of 80 questions in 60 minutes, and the pass mark is 85 percent. The certificate does not expire.
The Agile Scrum course prepares you with practice questions and exam simulations, plus the Scrum Guide itself. You buy the exam separately from Scrum.org; the access code is not included in the course.
ITIL Foundation (Version 5)
In 2026 PeopleCert released ITIL Version 5. The Foundation exam has 40 multiple-choice questions in 60 minutes, closed book, with a pass mark of 65 percent. An ITIL 4 Foundation certificate remains valid and recognised as the entry point to the higher Version 5 modules; anyone who wants to catch up can take the short ITIL Foundation Bridge (Version 5). According to PeopleCert’s current plan, the ITIL 4 Foundation exam remains available until 31 December 2027.
Our ITIL course follows Version 5. The standard day is a content course, not an exam course. If you want the certificate, an exam module with practice exams is added, and we arrange registration with an accredited examination institute.
Who takes which course
A framework course works best when the group shares the same reality. A service desk and a development team in one room quickly talk past each other. Four groups we see most often:
Mastering the framework, guiding a team without taking over the work, and passing the PSM I exam.
How working in sprints relates to a project plan with milestones, and how to order a backlog.
Handling incidents and requests in a structured way, and understanding why the agreements are set up as they are.
Setting up processes, steering on measurable agreements, and keeping changes under control.
Is the service desk question mainly about the conversation with the caller, and less about the process behind it? Then Effective communication at the service desk is the better choice. If your team plans in Planner or Microsoft Project, each of those tools has its own course: Planner Premium and Microsoft Project.
Were you looking for a framework for introducing AI in your organisation? That is covered under AI adoption with a framework.
At your location or online
We are based in The Hague and train throughout the Netherlands, at your own location or online in Teams. A group has at most twelve participants, leaving room for situations from your own organisation. Courses run in Dutch or English, so international teams can follow the same programme in English.
- Agile Scrum. Two days, with theory, simulations and exam preparation. If the group already has Agile or Scrum experience, one day is possible.
- ITIL Service Management. One day as standard, two days with the ITIL Foundation (Version 5) exam module. A half-day introduction can be discussed.
For both, the intake conversation maps how you work today, and the exercises are about your own situations rather than a fictional company.
From question to result
Every training is tailored to your organisation, your workflows and the level of your team.
Clarify
What is really going on? Through intake and observation we map your actual situation.
Design
Materials and formats tailored to your team, tools and daily context.
Practise
Doing, not just listening. Cases from your own practice, immediately applicable.
Embed
Commitments and follow-up so that what was learned sticks beyond the training day.
What people often ask
Both courses are in-company, so there is no per-participant rate. What a day costs depends on the group size, the duration and whether an exam module is added. Tell us what you are looking for and you will have a tailored proposal within two working days.
Neither is a prerequisite for the other. Choose the course that fits the work your team does now: delivering new work in short steps fits Scrum, delivering and improving existing IT services fits ITIL. If your team does both, we use the intake conversation to find out where things are stuck right now.
No. Scrum comes from software development, but teams in marketing, HR, facilities and finance use it too. It works where the work can be delivered in pieces and interim feedback adds something. For a team that mainly carries out fixed routines, it fits less well.
No. The Agile Scrum course prepares you with practice questions and exam simulations, but you take the exam itself online with Scrum.org, and you buy the access code there separately. Taking a course is not a requirement for that exam.
Our ITIL course follows Version 5, which PeopleCert released in 2026. If your team already holds ITIL 4 Foundation, that certificate remains valid and recognised as the entry point to the higher Version 5 modules. According to PeopleCert’s current plan, the ITIL 4 Foundation exam remains available until 31 December 2027.
Yes. If your organisation uses TOPdesk, ServiceNow or another tool, we use it in the examples, so participants see what the agreements look like on their own screen.
We run these courses for teams within one organisation. Which courses start on fixed dates and can be booked individually is shown on the open enrolment calendar.
Agile, ITIL or a combination?
We will tailor the training to your situation. Contact us for a no-obligation conversation.