The linchpin of the office,
better equipped
Office management keeps the calendars, the mailboxes and the minutes running. This page lists the training that makes the most difference there, with what each one gives back to your day.
Where the day usually leaks away
Four situations that come up in almost every office, and the topic that does something about each.
Folders, rules and searches that actually work, plus AI that summarises long threads for you. Outlook & Copilot
Teams summarises the meeting; you stay in charge of decisions, tone and action points. Teams & minutes
Set up styles, templates and house style properly once, then never reformat again. Word & PowerPoint
One findable structure for the whole office, with version control that stays out of your way. SharePoint & Teams
Training that matches your work
Every training below is in-company and made to measure. You can take topics separately, but most offices combine two or three into a single programme.
Your daily work
Calendars, mail, meetings and minutesCopilot training for office management
Microsoft 365 Copilot, fully geared to secretarial work: triaging and answering mail, summarising meetings, generating draft minutes and writing letters in your own house style. You practise with your own calendar, mailbox and documents.
Microsoft Outlook
The tool office management spends most of its hours in. Mail handling that holds up, calendar management for several people, and delegated access set up properly.
Microsoft Teams
Scheduling and chairing meetings, putting recordings and transcripts to use, and setting up channels so a team finds its own way around.
Microsoft OneNote
One place for notes, action lists and handovers. Particularly useful for board and executive support teams keeping the same files with several people.
Documents, figures & presentations
Polished material without endless nudgingMicrosoft Word
Styles, templates and sections that keep long documents manageable. Including mail merge, tracked changes and a table of contents that updates itself.
Microsoft Excel
Overviews, attendee lists and budget tracking. From clean formulas and filters to pivot tables that answer your manager’s question in a minute.
Microsoft PowerPoint
Presentations for your board or management that look polished and are quick to build. Working with slide masters, so the house style takes care of itself.
Organisation & skills
Structure, communication and securitySharePoint
Document management for the whole organisation. Structure, metadata and permissions, so office management no longer has to be the living search engine.
Effective communication
Office management juggles competing interests all day. Setting boundaries without damaging the relationship, delivering difficult messages and steering conversations.
Cybersecurity Awareness
Office management receives the urgent requests, the invoices and the mails sent on behalf of the board. Exactly what phishing and CEO fraud target. Learn to spot the signals.
Also requested regularly
Less common, but certainly possible as part of your programme.
Three ways to start
Examples of programmes organisations put together. Not fixed packages: in the intake we tailor the content to your team.
The quick win
For offices that mainly want to win back time on mail, calendars and minutes.
- Copilot for office management
- Practising with your own mailbox and calendar
- Minute-taking from Teams
The complete office
First the tools in order, then AI on top.
- Day 1: Outlook, Teams and document management
- Day 2: Copilot for office management
- Reference card and follow-up agreements
Team and skills track
For larger offices or board support with a broader learning need.
- Microsoft 365 of your choice
- Effective communication
- Cybersecurity awareness
Only one or two colleagues?
An in-company day is often not the most practical format then. Our training calendar lists fixed dates with open enrolment, including Microsoft 365 Copilot and prompt engineering. Online or on-site in The Hague, twelve participants at most.
Training for office management
For secretaries, executive and management assistants, office managers, board support staff and administrative support roles. Teams combining several of these roles attend together.
No. Many offices combine topics into a one- or two-day programme, for example Outlook with Copilot, or minute-taking in Teams with professional writing. We put that combination together in the intake.
That is the rule rather than the exception. We survey the level beforehand and differentiate the exercises, so advanced participants can move on while others build a solid base.
Yes. You practise with your own templates, reports and mailboxes, so what you learn is usable the same day.
Yes. For a single participant, open enrolment is often a better fit than an in-company day. The calendar lists fixed dates for Microsoft 365 Copilot and prompt engineering, among others.
Let us put the right programme together
Tell us what you are running into. We respond within two working days with a tailored proposal. No obligation.